Refund Policy
1. General Policy
At Qulapp, we strive to ensure our customers are satisfied with their purchases. If you are not satisfied with your subscription or purchase, you may be eligible for a refund under certain conditions.
2. Subscription Refunds
Subscriptions purchased through the Apple App Store or Google Play Store are subject to their respective refund policies. Qulapp does not have the ability to process refunds for these purchases directly. You must request a refund through the store where you made the purchase.
Elite (9.90 ₾ / month) and Black (14.90 ₾ / month) are sold in the app via Apple In-App Purchase (and Google Play Billing on Android).
3. Requesting a Refund via App Store
For iOS users: go to reportaproblem.apple.com, sign in with your Apple ID, select “I'd like to,” choose “Request a refund,” and follow the instructions.
4. Requesting a Refund via Google Play
For Android users: go to play.google.com, select “Account” > “Order History,” find the order you want to return, and select “Request a refund” or “Report a problem.”
5. Exceptions
Refunds may not be granted if:
- the request is made outside the eligible period;
- there is evidence of abuse or fraud;
- the service has been fully utilized (e.g. the subscription period has elapsed or Premium offers have already been used).
6. Contact Us
If you have any questions about our refund policy, please contact us at [email protected]