Qulapp — Privacy Policy
1. Introduction
Please read this Privacy Policy carefully to understand how we collect, use, store, share and protect your personal data.
This Privacy Policy applies to information we collect through the Qulapp mobile app, websites, email, text messages and other electronic communications between you and Qulapp.
Qulapp is a loyalty app that lets users verify purchases at partner stores, earn points, use offers and discounts, complete missions, invite friends and take part in the leaderboard.
Qulapp processes personal data in accordance with the applicable legislation of Georgia, including the Georgian Law “On Personal Data Protection”.
In this policy:
- “Qulapp”, “we” means Qulapp or the person responsible for data processing;
- “you” and “user” means a Qulapp user;
- “personal data” means any information relating to an identified or identifiable natural person.
2. What personal data we collect
We may collect and process the following categories of data:
- Full name;
- Username;
- Email address;
- Phone number;
- Date of birth;
- Gender;
- Profile photo;
- Invitation and referral codes;
- Friend connections;
- Account status and level.
- Receipts and loyalty activity: receipt photos, store name, purchase amount, upload dates, points balance and history, activated offers and discount / QR codes, mission progress, streaks, leaderboard points.
- Subscription status: whether you hold an Elite or Black membership. Payments are processed via Apple In-App Purchase; we use RevenueCat only to verify membership status. We never see or store your card number.
- Device and usage: information about your internet connection, device and usage, e.g. viewed offers, campaigns and notifications.
- Support correspondence: everything you send us at [email protected].
- We do not collect health data, precise location or contacts. Camera and photo gallery access is used only when you capture or upload a receipt or change your avatar — and only with your permission. You can revoke permission at any time in your phone settings.
3. How we use your data
We use your personal data only for the relevant purpose and where a valid legal basis exists.
Data may be used to:
- create and manage your account;
- provide the app's features;
- credit points;
- verify receipts;
- activate offers;
- validate discount and QR codes;
- manage missions, streaks and levels;
- provide friends and referral features;
- provide the leaderboard feature;
- manage subscriptions;
- restore purchases;
- respond to user requests;
- fix technical issues;
- keep the app secure;
- detect and prevent fraud, duplicate receipts, abuse and other violations;
- improve the app and the service;
- fulfil our legal obligations;
- protect our legal rights and interests;
- carry out direct marketing where the legal basis required by law exists.
4. Legal bases for processing
Qulapp processes your personal data only where a relevant legal basis provided by the applicable legislation of Georgia exists.
Depending on the specific data and purpose, the legal basis may be:
- Your consent — where processing is consent-based;
- Performance of a legal obligation;
- Reviewing your application/request and providing the relevant service;
- Another legal basis expressly provided by Georgian legislation.
For each specific purpose Qulapp uses the relevant legal basis and never processes data more broadly than necessary to achieve that purpose.
5. Receipt photos and their verification
Crediting points requires verification of your purchase.
When you submit a receipt we store the receipt photo, the store you selected, the stated amount and other information needed to verify the receipt.
Each receipt may be checked:
- automatically;
- using AI/OCR technology;
- by an authorised Qulapp team member where necessary.
The purpose of verification is to:
- confirm the store;
- confirm the purchase amount;
- confirm the date;
- check receipt readability;
- detect duplicate receipts;
- prevent fraud and abuse.
Automated technology may be used to recognise information shown on the receipt.
Receipt confidentiality
Receipt photos are not public information.
They never appear:
- on the leaderboard;
- on other users' profiles;
- in the friends list;
- to other customers of a partner store;
- in any public space.
6. Data sharing
We may share statistical (aggregated) information that does not allow identification of a specific user. Personal data may be processed in the systems and services needed to operate Qulapp, including backend hosting (api.qulapp.ge), the receipt administration system (admin.qulapp.ge), the QR validation system (qulapp.ge) and the software used to verify subscription status — RevenueCat and Apple. Data is accessed only to the extent necessary for Qulapp to function.
7. Your rights
You have the right to request access to your personal data and to ask for its correction or deletion.
- Managing your data: you can review and change your information in the app after signing in to your account.
- Hiding from the leaderboard: you can hide your profile from the leaderboard at any time from the profile editing section.
- Closing your account: you can permanently close your account via Profile → Close account. Closing requires password confirmation. After closure the account and its associated data are deleted and this action cannot be undone.
- Sending a request: you can also contact us to request access to your personal data or ask for its correction or deletion.
8. Age restriction
Registration in the app is available to persons aged 16 and over.
9. Data retention
We store personal data only for as long as necessary to achieve the relevant processing purpose.
When determining retention periods we consider:
- the purpose of processing;
- the duration of the relationship with the user;
- the needs of operating the service;
- obligations provided by law;
- possible disputes and legal claims.
Where an exact retention period cannot be set in advance for specific data, the data is stored for as long as necessary to achieve the relevant purpose.
Questions: [email protected]